Payment & delivery | Stella Sun Studio

Payment Methods

🌱 Payment via bank details (after order confirmation)
🌱 Cash on delivery — according to the carrier's rates (available only within Ukraine)

✉️ Calculated according to the selected carrier's rates (based on weight and dimensions)
📬 After dispatch, you’ll receive a message with a tracking number (from the carrier)

🎁 For retail orders over 3000 UAH — free delivery to a Nova Poshta branch or locker (with full prepayment)

🌍 Delivery available to most countries worldwide
💳 Shipping cost is calculated individually and paid before dispatch according to the carrier's rates
✈️ For details — please contact us before placing your order

✨ Want to surprise someone and prepay delivery? Just mention it in the order note — we’ll contact you to confirm.
🎀 The order will be nicely packed in a gift box with a card 💛

🔄 You can return or exchange an item within 14 days of receiving it
🌱 The item must be unused, in its original condition and packaging, with proof of purchase
✉️ To start a return, email us or message us on Instagram with your order number, and we'll let you know where to send the parcel
📦 Return shipping is paid by the customer
💳 We refund within 7 days of receiving the item — to the card you paid with or by bank transfer
🛠️ If your item arrived damaged or we sent the wrong one, we'll replace it or refund you and cover the shipping
📄 Returns are handled in accordance with the Law of Ukraine "On Consumer Rights Protection"

📄 You can download the invoice in your account. If you need a printed copy, mention it in the order comment.
🎄 During holiday seasons, production time may increase due to high demand — thank you for understanding!